FAQ

All inquiries on orders will result in cancellation. But why ? I just do not enjoy being constantly asked about when something will be shipped, because if I provide a timeframe and it doesn't come , then its another email over and over and it could of been shipped but delayed by shipping carriers. I like to provide as much insight on the process of producing my items, so that customers can understand the handcrafted process and the reason for the delay I hope this helps . Lastly, If I am contacted in regards after the customer has signed the agreement at checkout, I will cancel the order and the customer willl be placed on a "DNST" list unfortunately Please respect the CRAFT - thebagjunkishop Everything is made with LOVE .

Please expect a Delay with all orders. All Items are Made to Order. There is a Production TimeFrame and a Shipping TimeFrame. As of 2024 , Please expect a serious delay with orders as everything is made to order and orders are not rushed at all, if you cannot wait , please do not order . Most orders are shipped out within 5 weeks depending on the item but please expect up to 16 weeks on most orders. I just have to place a long timeframe for orders for protection. Expedited shipping is available for an additional fee if you are in a time crunch but if i was not contacted prior, Order will be canceled. Orders are not rushed at all. Clothing, Some Bags, and non Bag items ship out much faster if ordered alone - meaning do not order with a custom bag as that will delay the order. This is a Handmade Business and Mass Quantities are not Ready to Ship Out, since it is all Handmade and Customizable.

Terms and Contions are needed based on Organization for the company and for Customers. Boundaries have to be established in order to control issues but mainly to inform the customers of how the business is operated and protected. TheBagjunkiShop has rules, shipping timeframes and requirements that must be read prior to ordering. If you indeed order, Then you gladly understand what takes place for theBagjunkiShop.

Yes, Everything is Handmade. If items show delivered, It is not the responsibility of The Bagjunki Shop- There is no way to verify the Shipment as it shows correct on our end !

Great Question . Unfortunately, Many of the items listed on this website are handmade and therefore returns will not be accepted at all. I will not refund if you thought it was going to be shipped out faster- No Exceptions ! However, If there is an issue on the company side, then we will accomodate the customer. No Refunds or Exchanges of any kind at all .

Please do not think the Zipper is broken. - We do not use traditional zippers at all. Please zip your bag like a Jacket and that is it ...

Please email me at Bagjunki@gmail.com Thank You !

Signature Delivery is a more stable option that is available for shipment , as the Mail handler requires a signature for completion. This is a better option to make sure that you actually receive the package personally. If the package shows delivered and you do not have it, It is hard to verify the truth and plus its not fair to send out again unfortunately based on dishonesty . The Owner will determine if I will make the items again and send to customer but its based on her discretion I would prefer to add in order to reduce issues.

TheBagjunkiShop Privacy Policy This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.thebagjunkishop.com (the “Site”). PERSONAL INFORMATION WE COLLECT When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” We collect Device Information using the following technologies: - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. [[INSERT DESCRIPTIONS OF OTHER TYPES OF TRACKING TECHNOLOGIES USED]] Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER PAYMENT TYPES ACCEPTED]]), email address, and phone number. We refer to this information as “Order Information.” [[INSERT ANY OTHER INFORMATION YOU COLLECT: OFFLINE DATA, PURCHASED MARKETING DATA/LISTS]] When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. HOW DO WE USE YOUR PERSONAL INFORMATION? We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. [[INSERT OTHER USES OF ORDER INFORMATION]] We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). [[INSERT OTHER USES OF DEVICE INFORMATION, INCLUDING: ADVERTISING/RETARGETING]] SHARING YOUR PERSONAL INFORMATION We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. [[INCLUDE IF USING REMARKETING OR TARGETED ADVERTISING]] BEHAVIOURAL ADVERTISING As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising by: [[ INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED. COMMON LINKS INCLUDE: FACEBOOK - https://www.facebook.com/settings/?tab=ads GOOGLE - https://www.google.com/settings/ads/anonymous BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads ]] Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. DO NOT TRACK Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. [[INCLUDE IF LOCATED IN OR IF STORE HAS CUSTOMERS IN EUROPE]] YOUR RIGHTS If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. DATA RETENTION When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. [[INSERT IF AGE RESTRICTION IS REQUIRED]] MINORS The Site is not intended for individuals under the age of [[INSERT AGE]]. CHANGES We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. CONTACT US For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at bagjunki@gmail.com or by mail using the details provided below: P.O. Box 31050, augusta, GA, 30903, United States

Yes! Wholesale is an option but You would need to contact me via email Please email me at Bagjunki@gmail.com. Thank You !